Why Join Us     Job Positions     Accessibility Standard For Service
 

 WHY JOIN US
 

  
 

Oceans Fresh Food Market, “Where East meets West”.
As an international grocery store, we embrace and value people from all backgrounds and cultures.
Our mission is to be an innovative leader in grocery stores in both product offerings and design by providing a diversity of fresh products from all over the world at competitive prices.
We aim to cultivate a working environment characterized by happiness, equality, fairness, diversity, and possibility. We care about our employees and wish to help them achieve what they seek in our dynamic organization.
 

  
 

 JOB POSITIONS
 
 

PRODUCE (VEGETABLE/FRUIT) CLERK  Job Duties:
Receiving orders, stocking shelves, checking whether the produce is fresh and organizing the shelf according to the instruction from superior, answering customer inquiries on certain products.
 

  
 

GROCERY CLERK  Job Duties:
Receiving orders, stocking shelves, pricing check, returns, answering customers inquires on certain products.
 

  
 

FROZEN/DAIRY CLERK  Job Duties:
Stocking shelves, receiving orders, pricing check, answering customers’ inquiries.
 

  
 

SEAFOOD CLERK  Job Duties:
Receiving order, stocking shelves, dealing with fresh seafood, help customers in purchasing.
 

  
 

MEAT CUTTER / WRAPPER / SERVICE CLER  Job Duties:
Receiving the meat order from suppliers, cutting meat as required put to designated vendor.
Wrapping meat with wrapping machine, pricing and stocking to shelves.
General duties as stocking, pricing and serving customers.
 

  
 

CASHIER / CUSTOMER SERVICE  Job Duties:
Cash out for customers, return.
 

  
 

BAKERY CLERK  Job Duties:
Stocking shelves, decorating cakes, taking customers’ orders.
 

  
 

FOOD COURT SERVER  Job Duties:
Stock cooked food to designated areas, serve customers. (include western kitchen food court server and Asian kitchen food court server).
 

  
 

BUBBLE TEA, JUICE STATION & COFFEE STATION SERVER  Job Duties:
Following instructions and producing drinks.
 

  
 

DELI CLERK  Job Duties:
Serving customers, stocking shelves, inventory check, etc.
 

  
 

WESTERN KITCHEN DEPARTMENT COOK
Requirements: Related experiences.
Job Duties: Vary from Food preparation, Marinating, oven operating. The international buffet line is a core station for the western kitchen department. It provides international food to customers in a self-serve way.
 

  
 

CLEANER  Job Duties:
Maintaining the cleaning of the store, collecting garbage, clearing water tides in case of slip & falls.
 

  
 

 ACCESSIBILITY STANDARD FOR CUSTOMER SERVICE
 
 

Accessible Customer Service Plan Providing Goods and Services to People with Disabilities  
OCEANS FRESH FOOD MARKET is committed to excellence in serving all customers including people with disabilities.
 

 
 

Assistive devices  
We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.
 

 
 

Communication  
We will communicate with people with disabilities in ways that take into account their disability.
 

 
 

Service animals  
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
 

 
 

Support persons  
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
 
• Fees will not be charged for support persons for admission to OCEANS FRESH FOOD MARKET ’s premises.
 
We will notify customers of this by posting a notice in the following location(s): 
• Customer Service Counters in store  
• Our Company Website
 

 
 

Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, announcements will be made through the store’s PA system and written notice posted that will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
   
Services / Facilities include:
Use of elevators, alternative service in case of cash register system breakdown, additional staff will be positioned on-site to ensure any issues from customers with disabilities can be addressed promptly.
   
The notice will be made publicly available at the following locations:
• Customer Service Counters in store  
• Our Company Website
 

 
 

Training
The Store Manager and/or Human Resources Department will provide accessible customer service training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.
   
Individuals in the following positions will be trained:
Store Manager, Asst. Store Manager, Customer Service Staff, Department Managers, HR personnel and all other store employees who have a chance to deal with customers. Staff will be trained on Accessible Customer Service within three months after being hired.
   
Training will include:
• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard  
• OCEANS FRESH FOOD MARKET’s plan related to the customer service standard  
• How to interact and communicate with people with various types of disabilities  
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person  
• How to use the equipment or devices available on-site or otherwise that may help with providing goods or services to people with disabilities. These include: First Aid and CPR certified personnel will be available on-site during business hours.  
• What to do if a person with a disability is having difficulty in accessing OCEANS FRESH FOOD MARKET’s goods and services.
   
Staff will also be trained when changes are made to our accessible customer service plan.
 

 
 

Feedback process
Customers who wish to provide feedback on the way OCEANS FRESH FOOD MARKETprovides goods and services to people with disabilities can provide feedback in the following way(s):
   
Training will include:
• Speak to any of our Customer Service Staff, Store Manager, Asst. Store Manager and/or Human Resources Department, in person, in writing, by email or by fax.  
• Online through our Company website
   
All feedback, including complaints, will be handled in the following manner:
Responded promptly and handled objectively, fairly and confidentially. Remedies are provided where complaints are upheld. Customers can expect to hear back in 5 days.
 

 
 

Notice of availability
OCEANS FRESH FOOD MARKET will notify the public that our documents related to accessible customer service, are available upon request by posting a notice in the following location(s):
• Customer Service Counters in store 
• Online on our Company website
 

 
 

Modifications to this or other policies
Any policy, practice or procedure of OCEANS FRESH FOOD MARKET that does not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.